Many Christmas shoppers have been denied access to the BestBuy.com website this week. None of our performance monitors has been able to visit the site in the past 24 hours, while some locations have been denied access for more than 3 days. Some Twitter users have reported problems accessing the site as early as 18th December.
BestBuy.com offered guaranteed Christmas delivery for orders placed before 11am ET time on Tuesday, although many shoppers have apparently been unable to use the website ahead of the deadline.
The BestBuy.com website is served from the Akamai content distribution network, and has been using the AkamaiGHost web server since 19th December. A Best Buy employee said “The website is acting a little weird right now, for US customers or otherwise. Technicians are working on it 24/7“.
At the time of writing, the site still returns a 403 Forbidden response, saying “You don’t have permission to access “http://www.bestbuy.com/” on this server.” Live performance graphs for www.bestbuy.com can be viewed here.